Refund Policy

Customer requests

Submitting a customer service request on DigitalStudioHub is free, so there is no DigitalStudioHub request fee to refund.

Lead Access subscription payments

Lead Access is a recurring subscription for providers. The price and applicable GST are shown before payment. If you believe you were charged incorrectly, were charged more than once, or did not receive the subscription access shown at checkout, contact DigitalStudioHub Support promptly and include your account email and payment reference. Never include full card details, security codes, or payment PINs.

We will review the payment and the account status and respond with the available resolution under the applicable checkout terms and law. A refund is not automatic merely because a subscription was not used or a cancellation was requested after a billing event; this does not affect any non-waivable rights or remedies.

Payments for provider services

DigitalStudioHub currently facilitates introductions and does not collect payment for the provider’s service work through the marketplace. If you paid a provider directly, contact that provider about the service refund or dispute. You may also contact DigitalStudioHub Support for help raising a concern about a listing or interaction.

Payment processing and timing

Payment transactions may be processed by a third-party payment provider. If a refund is approved, its processing and the time it takes to appear can depend on that provider and your payment method. We will share any available status or next steps through your support request.

How to contact us

Create a ticket through Help & Support and choose Payment / Subscription. Please provide the transaction reference and a brief description so we can investigate.