Legal Information
Cancellation Policy
Last updated: 4 October 2026
This page covers DigitalStudioHub Lead Access subscriptions and customer requests. It does not replace any cancellation rights that apply under law or the terms shown at checkout.
Cancel Lead Access
A signed-in provider can request cancellation from the Lead Access section of the business dashboard. The current DigitalStudioHub control schedules cancellation for the end of the current billing cycle. The dashboard shows when cancellation is scheduled and whether access is still active.
What happens after cancellation
Until the subscription reaches its end date and becomes inactive, Lead Access may remain available according to the subscription status. Once inactive, the provider profile may remain visible, but customer contact details on enquiries are locked. Any new purchase requires a new checkout at the price displayed then.
Customer service requests
Submitting a customer request is free. If you no longer need provider follow-up, contact the providers who received the request and ask them to stop contacting you. For a platform or privacy concern, use Help & Support.
Work arranged with a provider
Any cancellation of digital work, milestones, or appointments arranged directly with a provider should be handled under the terms agreed with that provider. DigitalStudioHub does not currently take payment for that provider work through the marketplace.
Need help?
If the cancellation option is unavailable or the displayed status seems incorrect, create a Payment / Subscription ticket through DigitalStudioHub Support.